Welcome to Vivitravels.com, a service provided by Kframe Interactive S.A.("Kframe") with which you can access and receive news and information on trips, traditional airline and low-cost flights and other travel offers.
The website allows you to search for and find air tickets, compare and process your reservations and ticket purchase requests with major airlines. Kframe Interactive S.A. is a Swiss company (No. IVA: CHE-114.900.703 IVA-No. Reg.CH-501.3.012.952-5 B.V.), at Via Penate, 16 - CH-6850 Mendrisio Switzerland.
Payment services using your credit card are made through secure transaction services, which are managed by Kframe through its own banking partners.
Kframe informs you that when you buy travel products on its websites you may be offered travel insurance. The company assurance shall be liable for any errors, negligence or incorrect information that may be supplied in relation to its intermediation activities
We ask you to please read carefully and agree to the following terms and conditions ("T&C") that govern the service (the "Service") that Kframe makes available at its URL www.vivitravels.com , www.vivisail.com, www.viaggiaresumisura.com, and all the sites that are linked to domains VIVI (the "Website"). Kframe reserves the right to modify the T&C without notice when said modifications become necessary due to changes in market conditions, changes in rules and regulations, or in case of modifications to the risk factors with respect to Kframe's provision of the Service through the Website. The updated version of the T&C will always be available on the web page located at www.vvitravels.com. If you wish to take full advantage of the Service and be constantly informed about travel news, the various travel offers available, as well as use our search engine to search, book and purchase tickets while comparing prices of Partners (the Partner, travel or tour operators that offer their services, products, travel on the Website to get in touch with users.) and book your trip, it is necessary that you register, entering your full and accurate personal information.
Please take into account that the access and use of the Website's free functionality requires the acceptance of these T&C on your part.
Terms and Conditions of the Kframe Service
To register to the Service, the user (the “User”) shall complete the registration process available on the Website and obtain their personal authentication credentials.
The User represents and warrants that all personal data and information provided during the registration process are up to date, complete, accurate and true. The User undertakes to communicate to Kframe any changes of his/her personal data in a timely manner.
The User authorizes Kframe to verify the truthfulness of the personal data and any other information provided and undertakes to cooperate with Kframe during such verification.
At the end of the registration process, the User will receive authentication credentials, consisting of a user Id (User ID) and a secret password (Password) for which the User shall be solely responsible for in relation to their possession and for the activities carried out through their use.
Should the User have knowledge of any unauthorised use of his authentication credentials and/or any other violations of their confidentiality, the User undertakes to promptly communicate to Kframe knowledge of such unauthorized use and/or violation, reporting abuse of any kind to: firstname.lastname@example.org
The User acknowledges that in order to regulate access to the Service, his/her authentication is exclusively linked to the verification of his User ID and password. Therefore, the User is liable for any possible damage caused or prejudices against Kframe or third parties caused by the use, loss, misappropriation and/or compromising of the confidentiality of the User ID and password. All operations carried out through the User ID and password of the User shall be attributed to the User of such operation and requests. The User acknowledges that Kframe shall also produce, as evidence of the operations carried out by the User, proofs obtained by the systems and procedures used by Kframe in order to regulate access to the Website and to provide the Service.
2. Description of the service
Once the registration process is adequately completed, the User will be able to fully access Kframe's Service, through the Website (Vivitravels.com and all the sites with domain VIVI) provide an online platform that allows our partners (tour operators) to advertise their destination, their itineraries for the "creation" of tailor-made trips and visitors site to make inquiries / bookings.
By making a reservation through the My Website, the user establishes a direct contractual relationship (binding in legal terms) with our partner from whom made request / booking
Since the above-mentioned reservation, we will exclusively as intermediaries between the user and the Partner, the Partner transmitting the relevant details of the inquiry / booking and sending the user an e-mail confirmation on behalf of the Partner.
In providing our services, we disclose the data that we have been provided to the Partner.
All Partners are therefore given access to an extranet, which are totally responsible for what concerns the updating of destinations, itineraries, hotels, activities, rates, availability and other information displayed on our site web.
Although we pay our service with diligence and attention, we are unable to verify and ensure the accuracy, completeness and correctness of the information, nor can we be held responsible for any errors (including manifest and typographical errors), interruption of service (whether due to failure (temporary and / or partial), repair, upgrade or maintenance of the website or otherwise), for inaccurate, misleading or false or non-delivery.
Each Partner is responsible for fully and directly any time the accuracy, completeness and correctness of the (descriptive) information, including itineraries, hotels, activities, rates and availability displayed on our website. Our site is not intended, and should not be seen in this light, to recommend or support any Partner marketed on the same, in terms of quality, service level or classification.
Liability of Partners
By making a reservation with a partner, the user approves the respective rules, insurance and general terms and conditions of sale apply to your request / booking. The Partner’s rules, insurance and general conditions of sale are available on the Website Information pages about the partner, his travels, as well as the procedure for requesting quote and booking confirmation email.
In the event that the Partner requiring the user's credit card details in order to guarantee the reservation, we will send the credit card information directly to the partner travel agency to which you made your reservation and, at the same time, we will verify its validity. In order to safeguard and encrypt your credit card information when in transit to, we use the "Secure Socket Layer" (SSL).
For certain rates or special offers, the credit card may be pre-authorized or charged (sometimes without refund) upon reservation and confirmation of booking.
Before making your reservation, you must carefully check the presence of these conditions in detail regarding the offer of travel, hotels, activities, and rates.
For certain rates or special offers are not permitted cancellations or changes. Before making your booking, carefully check the presence of these conditions in detail regarding the journey and rates.
Email to the user
By making a booking you agree to receive:
- an e-mail containing information about the destination and various tips and deals relating to the booking (even by third parties, should have provided consent).
- an e-mail with an invitation to express an opinion on the Partner and on the trip.
- e-mail confirmation, any e-mail notification for changes or cancellation, e-mail reminder.
Ranking and User advisor
The default setting of the ranking Partner, travel, tours, hotels and activities on our web site is created through a system of automatic ranking and is based on multiple criteria.
The User rating would be
(a) uploaded on the website of the destination page on the trip, the itinerary, the hotel, available on our website in order to provide (future) customers on your point of view about the (level of) service and the quality of the Partner.
(b) (wholly or partly) used and placed by KFrame, in its sole discretion (eg. reasons related to the marketing, promotional purposes or for improving the service), on the website or on the platforms of social networks, the newsletter, in case special promotions, apps or other channels owned and hosted, used or controlled by KFrame.
We reserve the right to edit, refuse or remove reviews at our sole discretion. The module for the judgment of the host must be considered a survey and does not include any (further) offer, invitation or inducement (commercial) of any kind.
Disclaimer of liability
Subject to the limitations and the details provided in the circumstances set out in these terms and conditions and to the extent permitted by law, shall be liable only for direct damages actually suffered, paid or to which you were getting into, due to a failure to observe our obligations in respect of the services that we would have to perform.
The compensation may be up to the total cost of your reservation as set out in the e-mail confirmation (or for one event or series of connected events).
However, and to the extent permitted by law, neither we nor any of our employees, officers, employees, representatives, subsidiaries, affiliates, Affiliates (distribution), licensees, agents or people involved in the production, sponsorship, in promotion or dissemination of the site and its contents, shall be liable for:
(i) loss or punitive damages, special, indirect or consequential damages, any loss of production, profit, revenue, contract, for injury or damage to the good name and reputation, the loss of the right,
(ii) for the inadequacy of the (descriptive) information of the destination of the trip, itinerary, hotel and activities (including rates, availability and ratings), made available on our Web site, (iii) for services rendered or the products offered by the Partner,
(iv) or damages (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you were getting into, following the inability to use or delay of our website, arising out of or related to the use, or
(v) for any (personal) injury, death, property damage or other damages (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you went against, for actions (legal) errors, breaches, faults (grave), willful misconduct, omission, negligence, misrepresentation, or strict liability for a wrongful act attributable (partially or totally) for the Partner (its employees, directors, officers, agents, representatives or affiliated companies), including cancellations (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
3. Use of the website - Purchase orders
The User can freely visit the Website and use its functionality only for personal, not commercial, use. When doing a search in the search engine, making reservations or processing purchase orders, the User recognizes and states that he/she is acting in a purely personal capacity.
While searching or processing reservations and/or purchase orders, the User employs the web application by means of a non-exclusive and temporary license, granted for the time of the operation. This application allows the User to process, easily and directly, his/her requests without having to make an additional parallel connection to the Internet site of the Partner of the service the User is interested in.
The User is not allowed to modify, reuse, copy, distribute, transmit, reproduce, publish, grant license or use, create derived tasks or jobs, transfer or sell, or in any case, make any commercial use or any use that is not personal in nature of the information, news, content, software and systems, or products obtained or made available to the User through the Website and the use of the Service.
To be able to use the functions of the Website, the User must have an Internet connection, which he/she must procure at his/her own expense from a reliable supplier. Kframe is not liable for any damages to the User's hardware that may be caused, directly or indirectly, by the Internet connection.
4. Rules of conduct
The User undertakes to use the Website, its functions and the Service for lawful purposes and according to the present T&C. Particularly, the User undertakes neither to send or spread, through the Website and its functions, illicit, defamatory, vulgar, obscene, abusive or disturbing content, nor to use the Website and its functions to perform any acts which could cause damage to the image and reputation of Kframe or any other loss or damage to Kframe.
Moreover, the User undertakes not to send advertising materials, undesirable and/or unsolicited communications which could interfere with the functionality and/or the use of the Website by third parties.
5. Intellectual Property
The User acknowledges and recognizes that all information, data, software, content, music, sounds, photographs and images, video and any other content on the Website (the "Content") are the exclusive property of Kframe and its license holders.
With the exception of using the application as stated in section 3, the User does not acquire any rights on the Content and/or the Website, the only right being the right to use the Website according to these T&C.
The User is authorized to print and/or download the Content (including the T&C) only for personal use.
6. Hyperlink to other Internet websites
The Website contains hypertext links to other Internet resources of commercial partners of Kframe and/or third parties. The publishing of hypertext links on the Website is done for information purposes and as a reference for the Users’ use and does not imply any recognition or approval of the contents by Kframe. Moreover, Kframe does not exercise control over the contents, information, services and/or products offered by such linked websites. Kframe shall be not be liable for the truthfulness, accuracy and updating of the information published on such linked websites. The User acknowledges that the use of such websites will be done at his/her own risk.
The publication of a hypertext link and/or another internet resource on the Website does not imply any kind of commercial association and/or affiliation between Kframe and the administrators of the linked websites.
7.1 Kframe Interactive S.A. swiss company (No. IVA: CHE-114.900.703 IVA-No Reg.CH-501.3.012.952-5 B.V.Via Penate, 16 - CH-6850 Mendrisio Switzerland) acknowledges the importance of protecting the privacy and rights of Users using its Website and Service. Internet is potentially a very powerful tool for the circulation of personal data; Kframe is committed to complying with the regulations of personal data protection and security in order to guarantee the Users' safe, controlled and confidential netsurfing. This Privacy Statement may be amended in the future to ensure ongoing compliance with all applicable regulations in the event of their amendment or update. Users are invited to read carefully the rules applied by the company to collect and process personal data and to continue to provide a satisfactory service.
7.2 This Privacy Statement, which is in accordance with personal data protection rules, describes the methods applied by the company to manage and process the personal data of:
(i) Users who consult and use the Website, and
(ii) Users who use the Service. Users are required to supply accurate, correct and updated personal data in order to establish and manage their contractual relationship with the Data Controller and to duly purchase the selected tourist service. Users acknowledge that the supply of inaccurate, incorrect and not updated personal data prevents the Data Controller from supplying its services. Pursuant to the Federal Law of 19 June 1992 on Data Protection (LPD) and to Article 45 of the Federal Insurance Supervision Law (LSA), Users are hereby informed that their personal data is stored and processed by Kframe according to the methods and for the purposes listed below, in accordance with the methods and purposes allowed by LPD and LSA.
7.3 The Data Controllers are Kframe SA (hereinafter, "Kframe" or "Data Controller") and the companies that are controlled thereby or affiliated.
7.5 Users' personal data will be processed by hand or by using electronic means that are such as to ensure, in relation to the purposes for which such data is communicated and collected, data security and confidentiality, as well as to prevent unauthorized access to such data, for the time strictly necessary to achieve the purposes of its collection.
7.6 Data will be processed at the legal and operational headquarters of the Data Controllers, and at the offices of the parties to which such data may be communicated.
7.7 Apart from the above specifications on navigation data, Users' personal data will be used for the following purposes:
A) for data collection, storage and processing for the purposes of establishing and managing, in operational and administrative terms, the contractual relationship connected to the supply of the Service
B) to send communications by email, phone or SMS on the contractual relationship, including communications relating to the good progress thereof;
C) to comply with statutory or regulatory obligations;
D) for data collection, storage and processing to carry out anonymous and/or aggregate statistical analyses;
E) to send by email, except where denied by the User, Kframe advertising material on products or services that are similar or related to the services or products offered on the Website;
F) subject to letter E) above and only upon the User's prior express consent, to send by e-mail, telephone, mail, SMS or MMS the best travel/leisure deals and deals for other services supplied by the Data Controllers themselves or their commercial Partners operating in Tourism, Leisure, High Tech, Fashion, Furniture, Consumer products, Food & Beverage, Finance, Banking, Insurance, Energy, Environment, Communications, Media, Entertainment, Real Estate, Pharmaceuticals, Automobiles, Clothing and Textiles, Training, Energy, Publishing, ICT, Retail, Sports, Telecommunications, and Services in general.
7.8 Should the User refuse to supply his personal data, he may not obtain the services required in relation to the purposes set out in points A) and B) of Article 7.7; in addition, the Data Controller may be prevented from supplying the Service correctly and from complying with its contractual obligations set out in the terms and conditions. Data processing for the purposes set out in points A), B), C) D) and E) of Article 7.7 does not require the consent of the person concerned. The supply of personal data for the purposes set out in point F) of Article 7.7 is optional. Data processing for the purposes set out in point F) of Article 7.7 requires the consent of the person concerned. The User's refusal to supply his data or to give his consent to these purposes signifies that, subject to letter E), the Data Controllers will be unable to send their deals referred to in letter F) of Article 7.7 to the User.
7.9 The Data Controller will make sure that all personal data supplied thereto is not disclosed and is processed in such a way as to guarantee its security and confidentiality, as well as to prevent unauthorized access thereto. All personal data and information provided by Users may be communicated, for the purposes set out above, to the following categories of parties: - the company's employees and/or collaborators who assist and advise the Data Controller on Administration, Products, Legal Affairs, Customer Care, Information Systems, as well as those in charge of maintaining the company's network and hardware/software equipment; - airlines, hotels, car hire firms, insurance companies, Tour Operators and all other parties to whom data communication is necessary for contract performance. Please note that airline companies are required, in accordance with the regulations introduced in the US and in other countries, to allow the customs and border authorities to have access to flight passenger data.
Therefore, information on Users and their travelling collected by Kframe may be communicated thereby to the competent authorities of the countries touched by Users' travel itineraries, if so required by industry standards. - parties whose right to access data is recognized by statutory provisions or by orders issued by the competent authorities; - parties that are delegated and/or appointed by the Data Controllers to carry out activities related to Service supply. The list of the names of the parties to whom Users' personal data may be communicated is available at Kframe, by writing to email@example.com
7.10 By sending a written request to the Data Controller, the User may:
(i) obtain from the Data Controller confirmation of the existence of his personal data;
(ii) obtain information about the source of his data, the purposes and methods of data processing and the logics applied where data is processed by electronic means;
(iii) obtain the details of the Data Controller and of the Data Processors, if any;
(iv) obtain information about the parties or categories of parties to whom his personal data may be communicated or who may become aware thereof in their capacity of designated representative in the Country, data processors or people in charge thereof;
(v) obtain the cancellation, transformation into an anonymous form or blocking of data processed against the law, and the updating, correction or, if interested therein, integration of his data and
(vi) obtain a certification that the operations referred to in point (v) above have been brought to the knowledge, even as regards their content, of those to whom such data has been communicated or spread, unless this proves impossible or involves a manifestly disproportionate use of means when compared to the right being protected;
(vii) object to data processing, in whole or in part, for legitimate reasons;
(viii) object to data processing for the sending of advertising or direct sales material or for market surveys or commercial communications. The above requests must be sent to Kframe to address firstname.lastname@example.org. By sending an express written request by e-mail, the User may also obtain the correction of any incorrect or inaccurate personal data or obtain its cancellation to the extent permitted by law. In order not to receive any further commercial or promotional offers from the Data Controllers, the User, in addition to exercising the above rights, may also follow the simple procedure activated by the link "unsubscription" that is available in all commercial communications sent by the Data Controllers.
8. Choice of applicable law, the exclusive jurisdiction and language
The T&C and the relationship between the User and Kframe are governed, in the measure allowed by applicable regulations, by Swiss law. Regarding what is allowable by applicable regulations and international agreements, the parties agree that the resolution of any dispute that could arise between them according to the T&C, the relationship created between them will be under the exclusive jurisdiction of ordinary courts at Kframe's headquarters. The prevailing language of all the terms and conditions of the contracts and the management of disputes will be Italian. Kframe also reserves the right to meet with the User in a competent court at the User's domicile.
9. Informativa sull'uso dei cookie
Questo sito web utilizza cookie e tecnologie simili per garantire il corretto funzionamento delle procedure e migliorare l'esperienza di uso delle applicazioni online. Il presente documento fornisce informazioni dettagliate sull'uso dei cookie e di tecnologie similari, su come sono utilizzati e su come gestirli.
I cookie sono brevi frammenti di testo (lettere e/o numeri) che permettono al server web di memorizzare sul client (il browser) informazioni da riutilizzare nel corso della medesima visita al sito (cookie di sessione) o in seguito, anche a distanza di giorni (cookie persistenti). I cookie vengono memorizzati, in base alle preferenze dell'utente, dal singolo browser sullo specifico dispositivo utilizzato (computer, tablet, smartphone).
Tecnologie similari, come, ad esempio, web beacon, GIF trasparenti e tutte le forme di storage locale introdotte con HTML5, sono utilizzabili per raccogliere informazioni sul comportamento dell'utente e sull'utilizzo dei servizi.
Nel seguito faremo riferimento ai cookie e a tutte le tecnologie similari utilizzando semplicemente il termine "cookie".
Tipologie di cookie
In base alle caratteristiche e all'utilizzo dei cookie possiamo distinguere diverse categorie:
- Cookie strettamente necessari. Si tratta di cookie indispensabili per il corretto funzionamento del sito e sono utilizzati per gestire il login e l'accesso alle funzioni riservate del sito.
- Cookie di analisi e prestazioni. Sono cookie utilizzati per raccogliere e analizzare il traffico e l'utilizzo del sito in modo anonimo. Questi cookie, pur senza identificare l'utente, consentono, per esempio, di rilevare se il medesimo utente torna a collegarsi in momenti diversi. Permettono inoltre di monitorare il sistema e migliorarne le prestazioni e l'usabilità. La disattivazione di tali cookie può essere eseguita senza alcuna perdita di funzionalità.
- Cookie di profilazione. Si tratta di cookie permanenti utilizzati per identificare (in modo anonimo e non) le preferenze dell'utente e migliorare la sua esperienza di navigazione. Questo sito non utilizza cookie di questo tipo.
Cookie di terze parti
Visitando un sito web si possono ricevere cookie sia dal sito visitato ("proprietari"), sia da siti gestiti da altre organizzazioni ("terze parti"). Un esempio notevole è rappresentato dalla presenza dei "social plugin" per Facebook, Twitter, Google+ e LinkedIn. Si tratta di parti della pagina visitata generate direttamente dai suddetti siti ed integrati nella pagina del sito ospitante. L'utilizzo più comune dei social plugin è finalizzato alla condivisione dei contenuti sui social network.
La presenza di questi plugin comporta la trasmissione di cookie da e verso tutti i siti gestiti da terze parti. La gestione delle informazioni raccolte da "terze parti" è disciplinata dalle relative informative cui si prega di fare riferimento. Per garantire una maggiore trasparenza e comodità, si riportano qui di seguito gli indirizzi web delle diverse informative e delle modalità per la gestione dei cookie.
- Facebook informativa: https://www.facebook.com/help/cookies/
- Facebook (configurazione): accedere al proprio account. Sezione privacy.
- Twitter informativa: https://support.twitter.com/articles/20170514
- Twitter (configurazione): https://twitter.com/settings/security
- Linkedin informativa: https://www.linkedin.com/legal/cookie-policy
- Linkedin (configurazione): https://www.linkedin.com/settings/
- Google+ informativa: http://www.google.it/intl/it/policies/technologies/cookies/
- Google+ (configurazione): http://www.google.it/intl/it/policies/technologies/managing/
Il sito include anche talune componenti trasmesse da Google Analytics, un servizio di analisi del traffico web fornito da Google, Inc. ("Google"). Anche in questo caso si tratta di cookie di terze parti raccolti e gestiti in modo anonimo per monitorare e migliorare le prestazioni del sito ospite (performance cookie).
Google Analytics utilizza i "cookie" per raccogliere e analizzare in forma anonima le informazioni sui comportamenti di utilizzo del sito (compreso l'indirizzo IP dell'utente). Tali informazioni vengono raccolte da Google Analytics, che le elabora allo scopo di redigere report per i gestori del sito riguardanti le attività sul sito web stessi. Questo sito non utilizza (e non consente a terzi di utilizzare) lo strumento di analisi di Google per monitorare o per raccogliere informazioni personali di identificazione. Google non associa l'indirizzo IP a nessun altro dato posseduto da Google né cerca di collegare un indirizzo IP con l'identità di un utente. Google può anche comunicare queste informazioni a terzi ove ciò sia imposto dalla legge o laddove tali terzi trattino le suddette informazioni per conto di Google.
Per ulteriori informazioni, si rinvia a questo link: https://www.google.it/policies/privacy/partners/
L'utente può disabilitare in modo selettivo l'azione di Google Analytics installando sul proprio browser la componente di opt-out fornito da Google. Per disabilitare l'azione di Google Analytics, si rinvia a questo link: https://tools.google.com/dlpage/gaoptout
Durata dei cookie
Alcuni cookie (cookie di sessione) restano attivi solo fino alla chiusura del browser o all'esecuzione del comando di logout. Altri cookie "sopravvivono" alla chiusura del browser e sono disponibili anche in successive visite dell'utente.
Questi cookie sono detti persistenti e la loro durata è fissata dal server al momento della loro creazione. In alcuni casi è fissata una scadenza, in altri casi la durata è illimitata.
Gestione dei cookie
L'utente può decidere se accettare o meno i cookie utilizzando le impostazioni del proprio browser.
Attenzione: la disabilitazione totale o parziale dei cookie tecnici può compromettere l'utilizzo delle funzionalità del sito riservate agli utenti registrati. Al contrario, la fruibilità dei contenuti pubblici è possibile anche disabilitando completamente i cookie.
La disabilitazione dei cookie "terze parti" non pregiudica in alcun modo la navigabilità.
L'impostazione può essere definita in modo specifico per i diversi siti e applicazioni web. Inoltre i migliori browser consentono di definire impostazioni diverse per i cookie "proprietari" e per quelli di "terze parti".
A titolo di esempio, in Firefox, attraverso il menu Strumenti->Opzioni ->Privacy, è possibile accedere ad un pannello di controllo dove è possibile definire se accettare o meno i diversi tipi di cookie e procedere alla loro rimozione.
- Chrome: https://support.google.com/chrome/answer/95647
- Firefox: https://support.mozilla.org/kb/Gestione%20dei%20cookie
- Internet Explorer: http://windows.microsoft.com/it-it/internet-explorer/delete-manage-cookies
- Opera: http://help.opera.com/Windows/10.00/it/cookies.html
- Safari: https://support.apple.com/HT201265