From a staff of one and then four, the team at Rovos Rail has grown to 250. Asked to describe what it’s like to be part of this hotel-on-wheels operation, several staff members have likened it to a family, with all the usual stresses and tensions but with a common identity, loyalty and above all, a desire to provide really world-class service. Keeping the guests happy and making their trips memorable is the ultimate goal and, judging from the letters received from around the world, the staff are succeeding in this.